Return, Refund & Cancellation Policy

Millwize deals in perishable and consumable food items such as cookies, chips, and beverages. Due to hygiene and safety reasons, returns are restricted.

We accept return or replacement requests only if:

• The product is damaged during transit
• The product received is defective
• You received a wrong item

You must raise a request within 7 days of delivery.

We do not accept returns in the following cases:

• Change of mind
• Taste or preference issues
• Opened, used, or partially consumed products
• Products without original packaging
• Minor packaging damage that does not affect product quality

To initiate a request:

Email: care@millwize.in

Provide:

• Order ID
• Clear images/videos of the issue
• Description of the problem

• Once approved, refunds will be processed within 5–7 business days.
• Refund will be made to:
  • Original payment method, or
  • Bank transfer/UPI (for COD orders)
• Shipping charges are non-refundable, unless the issue is from our side.

• Replacement will be provided subject to product availability.
• If unavailable, a full refund will be issued.

• Orders can be cancelled only before dispatch.
• Once shipped, orders cannot be cancelled.